Now Hiring - Technical Client Manager - CDMO (Remote) in Hudson, NH

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

• Support sales to understand the needs of the client to determine and produce a client acceptable proposal
• Respond to enquiries (phone, Web, e-mail enquiries) on complex jobs; provide information to clients and record details in request tracking tool as appropriate
• Provide information to sales on client activity
• Provide Technical Support for the Business Development Team
• Work with operations and sales to the scope and prepare client proposals for complex jobs and forward these proposals to appropriate sales staff
• Quotes will be prepared and sent directly to the customer within 5 business days
• Follow-up with clients within 2 business days of issuing quote to ensure proposal has been delivered and is understood
• Major projects are processed in collaboration with Business Development where the delivery & follow-up process is determined case by case
• Upon receipt of signed quote or contract ensure that operations are notified of incoming samples
• For larger projects take part in the client kick-off meeting with the goal of handing over the project management to a project manager once the samples are in-house
• Conduct all follow up with customers to ensure receipt of samples as per contract
• Understand the needs of the client and communicate this information to the project manager and operational staff
• Handle all daily client interactions regarding project requirements and activities before samples arrive
• Act as the voice of the customer in the lab and manage business-related complaints relating to Service Quality from enquiry to payment received
• Ensure all sample/documentation/methodology related issues are resolved with the client prior to booking the sample(s) for testing
• Ensure routine data is required to quickly respond to large client enquiries and RFPs
• Actively review compendial and client methods in conjunction with appropriate department managers to document: timelines, supplies, sample amount required prior to issuing quotes
• Stay on top of regulatory changes and trends to ensure we are currently in our approach for our clients and initiate communication to alert internal & external stakeholders of change that impact what we do and how we do it
• Develop engaging proposals and templates for future use that meet client requirements including details of what SGS will do /not do in response to enquiries
• Provide technical support to clients in relation to Biopharmaceutical and Pharmaceutical Research & Development, Validation and Medical Device testing
• Review technical data, documents, and proposals as required
• Ensure that all client requests for information pertaining to analytical testing are met in a timely and effective manner
• When any significant new opportunity with a client is identified, pass this to the business development group so as to ensure the development of this opportunity
• Mentor Associate Technical Client Managers and Client Service Associates
• Host client visits to the site in conjunction with the business development team in order to obtain new or additional work
• Provide back up support to Customer Service and routine quoting

• Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science
• 5+ years of experience working as a senior scientist in a lab environment
• Master's/Ph.D. 3+ years of experience working in the Pharmaceutical Industry
• 3+ years experience in a customer/client contact position
• WILL NEED TO COME ON-SITE OCCASIONALLY

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-[please apply online] for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.